A forex brokerage knows who deposited.
It knows when someone last logged in
What it often cannot see quickly is whether that account has been trading daily for six weeks or has gone silent after a single deposit. That information exists inside MT5, MT4, or cTrader. But if it is not feeding into the CRM, the teams making retention and sales decisions are working from an incomplete picture.
MT4, MT5, and cTrader generate a constant stream of behavioral information. Trading frequency, deposit patterns, leverage usage, inactivity windows, and volume trends are all visible inside the platform. But the CRM is often operating with only partial context: registration dates, deposit history, support notes, and account status labels.