Key Points – Sprinklr beat Q1 expectations, with revenue up 7% year over year to $219.5 million and non-GAAP operating income at $31.7 million, a 14% margin.
Management said the quarter showed improving renewal trends and stronger enterprise engagement. – AI-native products are gaining traction, with more than 180 AI projects underway and annual recurring revenue for AI-native SKUs up 47% year over year
Sprinklr also announced the acquisition of ViralMoment’s team and assets to bolster its short-form video analytics capabilities. – Guidance was raised for full-year subscription revenue even as total revenue growth remains modest, with fiscal 2027 total revenue expected to rise about 1% and operating income pressured by lower services revenue and added AI investment. Management said it expects performance to improve gradually in the second half as efficiency gains take hold. – Sprinklr: Has the smoke cleared to buy back in? Sprinklr (NYSE:CXM) reported first-quarter fiscal 2027 results that topped management’s expectations, with executives pointing to improving renewal trends, stronger enterprise engagement and growing demand for the company’s AI-native customer experience platform.
President and Chief Executive Officer Rory Read said total revenue rose 7% year over year to $219.5 million, while subscription revenue increased 6% to $194.8 million. Non-GAAP operating income was $31.7 million, representing a 14% non-GAAP operating margin. – 3 customer engagement stocks you need to watch “We are making meaningful progress in building a stronger, more customer-centric company,” Read said, adding that actions taken since his arrival are beginning to translate into “meaningful and tangible momentum.” Renewals Improve as Transformation Continues Read said Sprinklr remains in the second phase of its multi-year transformation, which the company calls “transition and execution.” That phase is expected to continue through fiscal 2027, with the company aiming to enter an…