ServiceNow (NOW) was in the spotlight on Thursday after the enterprise software provider provided a weaker-than-expected forecast.
That’s renewed fears from investors that artificial intelligence is hurting the software business as shares plunged more than 20% in premarket trading
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Entering text into the input field will update the search result below Quick Insights Analysts remain constructive, citing strong AI activity and underlying business momentum. They attribute much of the forecast weakness to timing, accounting, and changes in the scope of the cRPO metric, while acknowledging investor concerns. AI activity was strong: nnACV increased 65% year over year, and the company raised its year-end FY26 AI ACV target by $200 million to $1.7 billion.