FLYW reports a 40% reduction in payer support tickets via AI and stablecoin pilots, while expanding EBITDA margins and education sector growth.
Flywire CEO Mike Massaro said a strategic review has improved operational efficiency, enabling margin expansion and targeted reinvestment in AI and infrastructure. The company reported a 40% decline in payer support tickets due to AI adoption, while its stablecoin pilot now serves over 1,000 clients, though it remains a small portion of volume.
The payments firm continues to focus on complex payments across education, healthcare, and travel. Massaro noted gains in education despite visa challenges, healthcare wins like Cleveland Clinic, and growth in hospitality and international travel via the Sertifi platform.
Flywire’s three-pronged approach included organizational streamlining, geographic and product optimization, and reinvestment in key areas. The company expects to scale more efficiently while maintaining growth momentum in core verticals.