A Crypto.com user reports an 8-day lockout of funds after the exchange deleted his account without notice or explanation.
A Crypto.com user lost access to his exchange account and funds after the platform deleted it without warning. The user, a journalist, received a confirmation email for a successful login but was unable to access the exchange, with browser traffic indicating an “unauthorized” status. His account balance remained locked for eight days without resolution or communication from the exchange.
The user had actively used the account for several years before the incident. Crypto.com initially denied the account’s existence but later requested an external wallet address to transfer funds after media inquiry. The transfer had not occurred at the time of reporting.
The case highlights risks of centralized crypto exchanges holding user assets without transparency or immediate recourse. No market reaction was reported, but the incident may fuel concerns over exchange reliability and regulatory oversight.