Kroger reports declining in-store customer counts, citing operational inefficiencies and rising costs as key challenges.
Kroger’s foot traffic fell by 0.66 percentage points over the past three months, ranking 11th among 16 grocery retailers analyzed. The decline marks the fourth-sharpest monthly drop in July, raising concerns about sustained weakness in traditional supermarkets.
CEO Gregory Foran acknowledged operational shortcomings, stating that costs have outpaced sales growth. He emphasized the need for faster decision-making and improved asset utilization to reverse the trend.
The retailer’s struggles reflect broader pressures in the grocery sector, with analysts noting persistent challenges in maintaining customer loyalty amid rising competition.